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KMID : 1152020200040040097
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Journal of Korean Nursing Research
2020 Volume.4 No. 4 p.97 ~ p.109
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The Effect of Knowledge, Attitude and Empathy of Care Givers for Elderly on Quality of Service
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Lee Jae-Hee
Seong Ji-A
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Abstract
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Purpose : This study examined the relationships among Knowledge, Attitude, Empathy, and Quality of service in Care givers for elderly.
Methods : Data were collected through self reported structured questionnaire form Care Givers using convenient sampling methods form April 2 to June 30, 2018.
Results : Stepwise regression showed that experience of turnover(0) had the greatest effect on Quality of service(β＝0.29, p＜.005), followed by Total career length(More than 5 years). These variables together explained 22.6% of the Quality of service in Care givers (F＝4.17, p＜.001).
Conclusion : Therefore, a strategy for reducing turnover and improving Working environment will be needed for increasing Quality of service in Care givers.
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KEYWORD
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Care Givers, Knowledge, Attitude, Empathy, Quality
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